Oracle Recognizes Sofbang for Expertise in Implementing Accelerated Oracle Business Process Management solutions. This specialization, combined with the Sofbang Designed For Change methodology, enables Sofbang to provide agile, pre-built configurable business process management solutions that are designed with adaptability, scalability and flexibility in mind. »» Read more
Great sessions, wonderful people & innovative ideas!
Sofbang & Blue Dot Solutions wrapping up at Oracle Value Chain Summit 2014.
A successful, optimized service chain enables service organizations to increase resource efficiency, productivity, and utilization while reducing costs and enhancing the overall customer experience. With different mobile solutions in the market, gone are the days when members of your maintenance crew had to factor in “windshield time” when responding to work orders. Even if they’re driving or out in the field, they can now receive tasks, complete them, and update the system to keep everyone in the loop. This means faster response times, less time wasted on “remind me again” phone calls, less paperwork, and better workflow.
More than ever, CIOs are posed with critical challenges that will shape the future of their IT department and how they service their enterprise. It is important to not only effectively orchestrate people, process and technology, but to serve as a catalyst for your business, empowering stakeholders, while reducing the overall IT budget. The need is simple, but daunting: Enhance Service, Continuously Innovate & Save Costs
With these pressures, IT departments are forced to evaluate their vision and mission and assess how they manage ongoing operations, SLAs, LOB project requests, support contracts and much more. As business needs rapidly evolve it is vital that IT not only responds to those ever changing needs, but plays a proactive role to serve, innovate and save on the bottomline.
Over the many years that I have consulted and managed our customers’ IT operations , I see that Cloud computing has the potential to reduce both the total cost of ownership (TCO) and overall IT operational costs. The flexibility and cost savings from using this strategy in production and testing is quite common knowledge and is well documented, but the strategy can be very useful for troubleshooting specific issues throughout the development process.
This article presents a few examples of how this strategy helped our clients identify and fix issues quickly and effectively using a well-thought out cloud strategy. A right cloud strategy provides opportunities to streamline and better manage operations at different stages in the IT lifecycle including troubleshooting issues, development, testing and production.