Believe it or not, there is an actual definition in the dictionary for the phrase Fast and Furious (F&F). It means, “Used about situations in which a lot of different things happen very fast, one after the other”. While the Fast and the Furious movie franchise is full of action, the phrase is also appropriately suited for a day in the life of a Line of Business (LOB) Manager. In their line of work, a lot of different things happen very fast, one after the other. As we work with LOB Managers across industries, the common denominator is the need for more agility. They are often faced with factors that serve as a catalyst, changing the business needs and priorities of the LOB.
For example, let’s look at a COO of a large utility. He faces three regulatory changes, which will have a direct impact on his operations and customer base within a short span of four months. He is required to report on how he is addressing these changes, while ensuring that he is adhering to specific service level agreements (SLAs). A slip on SLAs and specific response to service requests will have a direct cost impact credited back to customers via his operational groups and subsidiaries. He initially looks to his CIO on how technology can help him address these regulatory changes. They review his needs and come up two process centric mobile applications extending and integrating to their backend ERP, billing, and customer applications. Incorporating these solutions will help the COO meet and track progress towards these regulatory changes.
However, the IT department is already at 115% capacity, based on current projects, resources and technology utilization. He’s given a lead-time of eight weeks for IT to begin work on his initiative, with an additional four weeks to setup the infrastructure. This timeline is not going to work for the COO, since he needs to be up and running within four months. The COO engages with Sofbang for a two-day health check, which defines a clear roadmap of how he can address his needs, leveraging the Oracle Cloud Platform. Sofbang then works with him to standup the two mobile applications, leveraging the Oracle Cloud Platform (specifically the Oracle Mobile Cloud Service, Process Cloud Service and Integration Cloud Service) to tie this to his enterprise backend applications. Let’s see how this happens.