Licensing and permitting is a vital line of business to all state and local public sector entities throughout the world. Whether it is a business license, driver’s license, vehicle residential permit or any other license or permit, public sector departments have mastered the process of issuing, managing and tracking licenses specific to their domain. While the current processes may be down to a science, state and local organizations continue to deal with critical challenges of having to constantly do more with less.
Organizations are looking to modernize, consolidate or retire antiquated systems that are manual, paper intensive and require redundant, repetitive data entry. Our latest whitepaper dives deeper into the complexities associated with these challenges and provides a fresh perspective, along with best practices to streamline the licensing and permitting functions within an enterprise.
Read the whitepaper(PDF): State & Local: Licensing and Permitting
Two leaders in enterprise technology are providing customers the tools that accelerate development and delivery of mobile solutions
Samsung and Oracle are making it easier for enterprises to embrace today’s modern work setting and take their business to the cloud. The two innovation leaders are partnering to give developers and solution providers the advanced tools to create and deliver mobile apps and enterprise solutions. The collaborative effort will let professionals gain a new level of mobile functionality for ultimate engagement and productivity.
Samsung and Oracle are working closely with select systems integrators, like Sofbang to help customers across all industries leverage their existing legacy systems and take advantage of the benefits of mobile and cloud, modernizing their IT infrastructure, empowering users and realizing greater cost efficiencies. The companies are also working together on an expanded set of Apache Cordova plug-ins and code samples to help customers modernize their enterprise applications with rich mobile user experiences. This brings together the market-leading strength of each company – Oracle’s exceptional enterprise software and Samsung’s elite device features.
Samsung and Oracle have worked with a number of systems integrators to foster creation of innovative mobile and Internet of Things enterprise solutions. Sofbang’s contracts management solution, which was developed to allow comprehensive management and approval of contracts through rich notifications on Samsung Gear S wearables and secured by Samsung’s KNOX mobile security platform will be showcased at Mobile World Congress in Barcelona, February 22-26th.
“In today’s mobile environment, it is critical that businesses deploy a mobile-first strategy to maintain success and accomplish growth,” said Young Kim, Vice President, Enterprise Business Team at Samsung Electronics. “Samsung and Oracle are not only helping customers through mobility but also enabling developers and solution providers to create next generation mobile applications and services that are driving a new frontier of productivity.”
Sofbang’s Contracts Management Mobile App that leverages the Oracle Mobile Cloud Service will also be on display at Mobile World Congress, including industry-specific solutions from both Oracle and Samsung. Samsung will be located at Booth 6A30 in Hall 6, with Oracle at Booth 3B20 Hall 3.
Recently, I attended a digital government summit and was particularly interested in the strategy being planned for moving the government information technology into the future. These were the key points that impacted me:
- Mobility first
- Results in 75 days
This fits so well with Sofbang’s capabilities and experience. Use mobile backend platform to extend existing or new enterprise applications to improve user digital experience and work force productivity. By using a cloud platform as a service and Sofbang solution accelerators one can stand up a simple mobile solution in a short time frame and in a cost effective manner. The mobility platform provides a basis to achieve enhanced digital experience even for legacy systems and set the base for staged migration of the legacy systems in a least disruptive manner to the end user.
These are the key components of the mobile backend platform that can make that happen:
- Use Service Oriented Architecture (SOA) concepts for data governance
- Reusable interfaces to legacy and new enterprise applications
- Easy to use work flow management (Business Process Management)
- State of the art data security
- Mobile synchronization for offline work activities
- Uses native capabilities of mobile devices (Camera, GPS, etc.)
- Push/Pull notification process (Alerts, etc.)
The Big Picture: The concept is to use a collection of cloud based platform services whether on premise or in the cloud such as Oracle’s PaaS offering. The platform has a variety of services that can be configured to provide end user applications that enhance the user experience. These services include but are not limited to security, database, integration, mobility, process, and analytics. Using the platform as an integrated set of services, that mobilized applications can be quickly developed to modernize and improve the end users digital experience.
How it Works: There needs to be a mobile strategy. The idea for this strategy is to have a robust mobile backend platform where information can be exchanged, simple work flows implemented, user experience customized, security in place, and analytics available for analysis. Once an enterprise application interface using web services is in place, it can be reused by many smaller, user enhanced, mobilized applications. Interfaces between multiple enterprise applications can be combined to create seamless, simplified work flows with single sign on authentication. Work flows can be customized to specific users, designed to do the work in a manner that works best for them. Small, quickly developed and deployed, mobilized applications can be put in place with incremental improved functionality being released in an agile manner. By keeping customization in this mobile backend platform, new version releases of enterprise applications or migration to different enterprise applications can be done more quickly at a lower cost with minimal disruption to the end users.
Advantages: By implementing a mobile strategy utilizing a mobile backend platform, many business advantages can be achieved.
These are some of the key advantages:
- Modernization of legacy systems
- Cost savings when transitioning legacy systems are accepted with new systems
- Rapid deployment of mobilized enhanced end user interfaces
- Security as a practice built within the platform
- Work flows bridging multiple enterprise applications customized to end user needs
- Work performed on device of choice – desktop, laptop, tablet, or smart phone
- Mobile synchronization for offline work activities
- Use of native capabilities of mobile devices such as camera and GPS
In the past, a combination of physical time clocks, telephone applications and even manual paper-based processes were used by employee’s located offsite and by staff working different shifts for logging time or accomplishing employee self-service activities. This increased complexity has given organizations a reason to find a solution that will help improve their workflow.
With the increasing use of mobile devices and mobile applications, there has been a demand of mobile workforce openings for small and medium-sized businesses as they rely more and more on their fieldworkers to help them meet the day-to-day challenges and their customer’s ever-changing needs. Mobile Workforce Management is no longer discretional or confined to a handful of employee groups or those who work remotely, it’s expected, and all employees can benefit. For these reasons, Mobile Workforce Management (MWM) gained significant traction.
Mobile Workforce Management solutions provide some of the quickest benefits like:
- Organizational Productivity: Mobile Workforce Management allows organizations to gain visibility of their employees’ activities and workflow by improving efficiency with clocked time entry, time spent on labor distribution, timesheet reviews, edits and submissions. It provides highly flexible scheduling engine.
- Employee Satisfaction: Employees expect to be compensated for the hours they worked, and expect that each figure characterized on their paycheck is correct. MWM offers transparency that elevates customer satisfaction.
- Improved Service Offerings: MWM helps improve an organizations service offering and enables easy assignments to third-party contractors to exactly where and when they’re needed. It improves the ease of collaborating with them with the use of contractor management tools and enables faster turnaround on service requests.
Considering the changing needs of organization and its employees, Sofbang created a Mobile Workforce Management solution to mobilize, dispatch and collaborate in realtime. We have utilized the top technology stack from Oracle for the development of workforce management application for creating and managing work orders and service request. Continue reading…