We are honored to be part of the winning team recognized for the prestigious 2017 Oracle Excellence Award for Oracle Cloud Platform Innovation in Application Development with Mobile & Bots with our customer Exelon as well as Finalists with Rogers Group.
Licensing and permitting is a vital line of business to all state and local public sector entities throughout the world. Whether it is a business license, driver’s license, vehicle residential permit or any other license or permit, public sector departments have mastered the process of issuing, managing and tracking licenses specific to their domain. While the current processes may be down to a science, state and local organizations continue to deal with critical challenges of having to constantly do more with less.
Organizations are looking to modernize, consolidate or retire antiquated systems that are manual, paper intensive and require redundant, repetitive data entry. Our latest whitepaper dives deeper into the complexities associated with these challenges and provides a fresh perspective, along with best practices to streamline the licensing and permitting functions within an enterprise.
Read the whitepaper(PDF): State & Local: Licensing and Permitting
In the past, a combination of physical time clocks, telephone applications and even manual paper-based processes were used by employee’s located offsite and by staff working different shifts for logging time or accomplishing employee self-service activities. This increased complexity has given organizations a reason to find a solution that will help improve their workflow.
With the increasing use of mobile devices and mobile applications, there has been a demand of mobile workforce openings for small and medium-sized businesses as they rely more and more on their fieldworkers to help them meet the day-to-day challenges and their customer’s ever-changing needs. Mobile Workforce Management is no longer discretional or confined to a handful of employee groups or those who work remotely, it’s expected, and all employees can benefit. For these reasons, Mobile Workforce Management (MWM) gained significant traction.
Mobile Workforce Management solutions provide some of the quickest benefits like:
- Organizational Productivity: Mobile Workforce Management allows organizations to gain visibility of their employees’ activities and workflow by improving efficiency with clocked time entry, time spent on labor distribution, timesheet reviews, edits and submissions. It provides highly flexible scheduling engine.
- Employee Satisfaction: Employees expect to be compensated for the hours they worked, and expect that each figure characterized on their paycheck is correct. MWM offers transparency that elevates customer satisfaction.
- Improved Service Offerings: MWM helps improve an organizations service offering and enables easy assignments to third-party contractors to exactly where and when they’re needed. It improves the ease of collaborating with them with the use of contractor management tools and enables faster turnaround on service requests.
Considering the changing needs of organization and its employees, Sofbang created a Mobile Workforce Management solution to mobilize, dispatch and collaborate in realtime. We have utilized the top technology stack from Oracle for the development of workforce management application for creating and managing work orders and service request. Continue reading…